Making an exchange or return
To return goods purchased online: Please fill in the returns form provided with your order. If you did not recieve one or no longer have it this can be filled out at our store, or if you wish to have a copy emailed to you please email us at firstname.lastname@example.org, please let us know in the email the date of purchase, what you would like to return and your reason for return.
To return goods purchased in store: Please return to store with the item/s you wish to return, along with your till receipt. If you no longer have your till receipt please get in touch by emailing us at email@example.com, before visiting the store so we can best advise.
What can be returned: Any item purchased from us (that is not mentioned in the paragraph below) that is unworn, unused, has not been personalised with a name or text, has not been branded with a customers logo and is original packaging with tags still attached.
What cannot be returned: Any worn or used items, items which have been personalised with a name or text, or items which have a customers logo added. Items that are not in original packaging and/or have had labels removed. Items that have been washed or dirtied. Knitwear that has had a school logo added. For higene reasons we cannot accept the return of any school ties. Items cannot be returned without valid proof of purchase.
Refunds and credit: We are unable to offer refunds - all returned items where an exchange is not desirable we will offer a credit note for the full item amount. This will be placed onto your account for use in later purchases in store or online.
Exchanges: Upon arrival you will be directed to our exchange help point - one of our team will check your item and swap this for the desired size or item. We aim to provide straight exchanges where possible - if a desired item is not available this will be placed on an order for collection or delivery at a later date.
Shipping charges for product returns: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping costs.
Returns Address: Miyo Apparel - Returns, 10 Clamp Road, Etna Industrial Estate, Wishaw, ML2 7XQ